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The following FREE activities are presented in English on
the Methodist Hospital campus unless listed otherwise. If no
number is listed and more information is needed, please call
626-821-2344
.
SUMMER 2012
FREE Community
Seminars and Events
These activities are FREE and are
presented in English on the Method-
ist Hospital campus unless otherwise
noted.
Mended Hearts Support Group
Wednesdays, July 18, Sept. 19,
Nov. 21, 2–4 p.m.
Classroom 4
Call
626-898-8000
(Colleen Wilber)
for details.
Chronic Illness Support Group
Thursdays, 7–8:30 p.m.
Classroom 3
Call
626-359-9358, ext. 38
(Hugh
with Santa Anita Family Services).
Maternity Orientation and Tour
»
Second Wednesday, 3:45 p.m.
Lewis Hall
»
Second and fourth Wednesdays,
6:45 p.m.
Vance Auditorium
Stroke and Brain Injury
Support Group
Second Wednesday, 2–4 p.m.
Classroom 2
For more information, call
626-462-2726
.
Stroke Recovery Program
Call
626-574-3630
for more infor-
mation and registration materials.
Diabetes Education Classes
Tuesdays, July 10, 17, 24;
Sept. 4, 11, 18, 25
No August classes.
4:30–6:30 p.m.
Classroom 3
To register, call
626-821-2344
.
Blood Pressure Screenings
»
Second Tuesday, 9:15–10:15 a.m.
Monrovia Community Center,
119 W. Palm Ave., Monrovia
»
Second Tuesday, 10–11:15 a.m.
Arcadia Community Center,
365 Campus Drive, Arcadia
»
Second Tuesday, 11 a.m–noon
Sierra Madre Hart Park House,
222 W. Sierra Madre Blvd.,
Sierra Madre
Look Good...Feel Better
Monday, Aug. 20,
11:30 a.m.–1 p.m.
Classroom 3
Workshop for female cancer patients
currently on treatment. Offered in
conjunction with the American
Cancer Society. Registration is
required—call
800-ACS-2345
or
626-574-3674
. Lunch will be served.
The biggest little things
METHODIST HOSPITAL
volun-
teers give service with care,
compassion and a smile to their
patients and their families every
day.
The Patient Relations Volunteer
Program, a customer-service-
based initiative, celebrated its
one-year anniversary in October
2011. Patient relations volunteers
visit patients and their families,
assisting them with all their non-
medical needs.
Last year more than 50 volunteers
participated in the program. In
the last three months of 2011,
volunteers visited an average of
550 patients and family members
each month. Volunteers offer
magazines, books, newspapers,
crossword puzzles, WiFi informa-
tion, pet therapy visits, ear plugs
and eye masks, as well as crayons
and coloring pages for younger
guests. Volunteers provide infor-
mation about hospital services,
handle special requests and deal
with many concerns that arise
during a patient’s hospital stay.
In a phrase, volunteers offer
what Disney calls “those little
WOWS”—things that can seem
insignificant but are huge to
patients and family members.
They are often the things they
will remember long after their
hospital stays. Volunteers even
receive thanks for the simple act
of stopping by.
Robert Buechting, who has been
part of the program since its
beginning, offers his reflections
on why the hospital’s tagline is
“The Next Generation of Care”
and not “The Next Generation
of Treatment.” The difference,
he says, is at the core of what
patient relations volunteers offer
to patients and their families.
“Patients come to us for treatment,
but what they will remember is how
we cared for them,” Buechting
says. “Patient concerns, while
infrequent, are all important, and
I represent the hospital taking time
to actively listen. Some requests
are simple, such as increasing a
thermostat setting or bringing a
newspaper or magazine to
someone feeling isolated.”
Patients and families appreciate
these Methodist Hospital volun-
teers who share care, compas-
sion and smiles every day.
VOLUNTEERS:
Guest Services Coordinator Mary Bigley, center, often
helps out at the information desk, where our friendly volunteers, includ-
ing Sally Gassner and Jerry Levin, regularly greet hospital visitors.